Privacy Policy

1. Who we are

Rudys.AI B.V. is responsible for the processing of personal data as described in this Privacy Policy.

Rudys.AI B.V.
Overhoeksplein 1
1031 KS Amsterdam
The Netherlands
KVK: 73373540
Btw: NL859494494B01
Email: support@rudys.ai

2. What data we collect

We collect the following categories of personal data:

Account data

• Name and email address (when you create an account or contact us)
• Company name and website URL
• Billing information (processed securely via our payment provider)

Usage data

• Pages visited, time spent, clicks and interactions on our website and platform
• IP address, browser type, operating system, device type
• Referring URLs and search queries that led you to our site

Communications data

• Messages you send us via email or via in-platform chat
• Support requests and feedback

3. Why we collect your data

Purpose	Legal basis
Providing and improving our platform	Contractual necessity (Art. 6(1)(b) GDPR)
Sending product updates and relevant offers	Legitimate interest / consent (Art. 6(1)(a)(f) GDPR)
Analytics: understanding how visitors use our site	Consent (Art. 6(1)(a) GDPR)
Advertising: measuring and optimising our ad campaigns	Consent (Art. 6(1)(a) GDPR)
Fraud prevention and security	Legitimate interest (Art. 6(1)(f) GDPR)
Compliance with legal obligations	Legal obligation (Art. 6(1)(c) GDPR)

4. Cookies and tracking technologies

We use cookies and similar tracking technologies on our website. You can manage your cookie preferences via the cookie banner shown on your first visit.

Strictly necessary cookies

These cookies are required for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in or filling in forms.

Analytics cookies

Google Analytics 4 (Google LLC) — We use Google Analytics 4 to understand how visitors interact with our website (pages viewed, session duration, traffic sources). Data is processed by Google and may be transferred to the United States. Google acts as a data processor under our Data Processing Agreement.

For more information: Google Privacy Policy

Advertising cookies

Google Ads (Google LLC) — We use Google Ads conversion tracking and remarketing to measure the effectiveness of our advertising campaigns and to show relevant ads to people who have visited our site.

Meta Ads (Meta Platforms, Inc.) — We use the Meta Pixel (Facebook/Instagram) to measure conversions from our Meta advertising campaigns and to build audiences for targeted advertising. Data may be shared with Meta and transferred to the United States.

For more information: Meta Privacy Policy

Social media and other channels

We may also use tracking pixels or tags from other social media platforms (including LinkedIn, TikTok, Pinterest, and others) to measure the performance of our advertising campaigns on those platforms. Each of these platforms processes data in accordance with their own privacy policies.

Cookie / service	Purpose	Retention
Google Analytics 4 (_ga, _ga_*)	Analytics — usage measurement	Up to 2 years
Google Ads (_gcl_au, _gcl_aw)	Conversion tracking & remarketing	Up to 90 days
Meta Pixel (_fbp, _fbc)	Conversion tracking & ad audiences	Up to 90 days
Session / auth cookies	Required for platform login	Session or 30 days

5. Who we share your data with

We do not sell your personal data. We share data only with:

• Service providers who process data on our behalf (hosting, analytics, payment processing, email delivery) under data processing agreements
• Advertising platforms (Google, Meta, and others) when you have consented to advertising cookies
• Authorities if required by law or court order

6. International transfers

Some of our service providers (including Google and Meta) are based in the United States. Where we transfer personal data outside the European Economic Area (EEA), we ensure an adequate level of protection through Standard Contractual Clauses (SCCs) approved by the European Commission or other appropriate safeguards.

7. How long we keep your data

• Account data: retained for the duration of your account and up to 2 years after deletion, unless a longer retention period is legally required.
• Analytics data: retained for up to 14 months in Google Analytics 4.
• Support communications: retained for up to 3 years.
• Financial records: retained for 7 years in accordance with Dutch accounting law (Burgerlijk Wetboek).

8. Your rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restriction — request that we limit how we process your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent at any time (this does not affect the lawfulness of processing before withdrawal)

To exercise any of these rights, email us at support@rudys.ai. We will respond within 30 days.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. This includes encryption in transit (HTTPS), access controls, and regular security reviews.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email (if you have an account) or by posting a notice on our website. The "last updated" date at the top of this page reflects the most recent revision.

11. Contact

Questions about this Privacy Policy? Contact us:

Rudys.AI B.V.
Overhoeksplein 1, 1031 KS Amsterdam
support@rudys.ai
We respond within 24 hours.